Using e-Government to Improve the Quality of Local Authority Services
نویسندگان
چکیده
UK government policy has been to exhort local authorities to expand and develop the role of e-government in their provision of services. One mechanism by which this is achieved is through the development of Implementing Electronic Government (IEG) statements annually to ODPM detailing past progress and future plans. This paper examines some IEG statements in one of the counties of the UK (Hampshire) to examine the progress made to date. The relationship between IEG statements and measures of quality is addressed.
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تاریخ انتشار 2005